Karoo Max Fair Usage policy
Why do we have a Fair Usage policy?
Karoo is committed to ensuring our customers receive the best broadband performance for a competitive price.
To achieve this goal we provide a contended broadband service. This means our internet bandwidth is shared with all our customers at any one point in time. The amount that we contend will depend on whether you are a business or residential customer and the type of service you buy from us. Contention is a proven method for providing fast and cost effective services and is used by nearly every broadband service provider in the UK. However, a small number of customers use more than their "fair share" of internet bandwidth during peak hours. We often see less than 1 percent of customers using a disproportionate amount of internet bandwidth during peak hours. These customers degrade the performance of our broadband service by taking bandwidth away from customers who use the service fairly.
In summary, we wish to be fair to you and our services are "unlimited" for normal usage at home or your place of work.
How will I be affected?
You should only be affected by the fair usage policy if you use file sharing software such as peer to peer (p2p), file transfer (ftp) or binary newsgroups (USENET) during peak periods.
If you exceed the fair usage limit for your product then your broadband contention will be increased and the performance of your broadband will degrade. We will email you to confirm you have exceeded your fair usage limit. Restrictions will only be applied if you exceed your peak time limit in two consecutive months. At the end of the month, your fair usage limits are reset and your broadband contention will return to normal. We will not email you to confirm your fair usage limits have been reset.
How do I change my behaviour?
If you wish to use file sharing applications without being affected by the fair usage policy, simply schedule your file sharing to operate outside of peak hours (midnight until 7am is the best time).
Applicable products
The fair usage policy currently relates to the Karoo Max service only. The table below shows the number of gigabytes (GB) per month that maybe transferred during peak hours which are from 6pm until midnight every day.
| Karoo Max | Peak limit | Off peak limit |
|---|---|---|
| Option 1 | 20Gb | None |
| Option 2 | 30Gb | None |
| Option 3 | 40Gb | None |
| Option 4 | 50Gb | None |
The Karoo Broadband Starter Max product is charged according to the number of gigabytes that you transfer every month and consequently a fair usage policy does not apply.
