Contact Us
To sign up or upgrade to Karoo broadband …
Call our sign up line on 01482 602300
Call me back
Lines open Monday to Friday 9am – 7pm, Saturday 9am – 5pm
FREE Karoo technical support …
Karoo Broadband: 01482 606101
Email: Karoo Technical Support
Web: www.karoo.co.uk/help-and-support/
Lines open Monday to Friday 8am – 9pm, Saturday 9am – 5pm, Sunday and Bank Holidays 10am – 6pm
Customer Services …
All Services: 01482 602555
Karoo: 01482 602444
Fax: 01482 223366
Email: customerservices@karoo.co.uk
Open Monday to Friday 9am-7pm and Saturday 9am-5pm
Bill Payment …
24 Hour Debit Card Line: 01482 604706
Online payment with KCOnline: www.kingstoncommunications.com/kconline
Main Switchboard …
From a Kingston line Free on 150
From any other line 01482 602100
Open Monday to Friday 8am-6pm and Saturday 9am-5pm
Text Phone …
Contact Us On 01482 320101
Reporting a Fault …
From a Kingston Line Free on 151
From Any Other Line 01482 602151
You can report a fault online, just click here
Open 24 Hours a Day, 7 Days a Week
Directory Enquiries …
Kingston Network Area: 197
Calls cost 39.10 pence including VAT for up to 3 searches
National: 118 288
Calls cost 47.96 pence connection + 13.70 pence per minute including VAT from a KC landline. Call charges from mobiles and other networks may vary. If you are calling from a mobile you will now receive your requested number via text message. You will not be charged for the text message.
International: 118 188
Calls cost £1.47 connection + 29.33 pence per minute including VAT for 1 search
Open 24 Hours a Day, 7 Days a Week
Operator Assistance …
Kingston Network Area: 194
National: 100
International: 155
Open 24 Hours a Day, 7 Days a Week
To make a complaint …
We continuously make improvements to our services as a result of valuable feedback from our customers. If something has not met your expectations, we want to know straight away.
To make a complaint or send us feedback please email custrel@kcom.com
For up to date network information 24 hours per day …
Call our network hotline on 01482 602197
To give feedback or ask a question about this website please complete the simple form …
Contact webmaster
Please note: The webmaster form is for website queries only
Company information …
KCOM Group PLC. Registered in England No. 2150618.
Registered Office: 37 Carr Lane Hull HU1 3RE