To demonstrate our commitment to providing you with the best possible service, we have developed a set of promises that underpin everything we do.
By definition, a promise is 'to say that one will definitely do something'. These are our promises to you...
We promise to...
- ...tell you what speed you can expect
- ...provide the tools and information to help you choose the right broadband package
- ...tell you when we think there could be a better Karoo package for you
- ...do our best to be the fastest Broadband provider
- ...independently compare our Broadband against BT, AOL, Tiscali, TalkTalk and Virgin and to tell you how we compare every month
- ...keep you informed about how we are improving customer satisfaction
- ...never stop competition coming into Hull
- ...keep our Customer Services and Technical Support Team local and calling them free
For more information on what we are doing to deliver these promises, please click on the promise.
We are proud of the part that KC plays in the economy of Hull and East Yorkshire and in the local community more generally. Around 1100 of our employees are based here, which makes us one of the region's largest employers. We also support the local economy as a customer of many businesses in the region.
