Contact us
| General Enquiries | |
|---|---|
| For general enquiries please call our main switchboard on 01482 602100 | |
| Open Monday to Friday 8am-6pm and Saturday 9am-5pm | |
| Residential Enquiries | |
| Customer Services | |
| All Services | 01482 602555 |
| Karoo | 01482 602444 |
| Mobile | 01482 602222 |
| Fax | 01482 223366 |
| info@kcom.com | |
| Open Monday to Friday 8am-8pm and Saturday 9am-5pm | |
| Collections & Payments | |
| Advice line | 01482 602808 |
| Direct Debit Customers | 01482 602158 |
| Residential Collections | 01482 602808 |
| collections@kcom.com | |
| Direct Debit/Budget Scheme Existing Customers | 01482 602158 |
| 24 Hour Automated Debit/Credit Card Payment Line | 01482 604706 |
| Online | KCOnline |
| Main Switchboard | |
| From a Kingston line | Free on 150 |
| From any other line | 01482 602100 |
| Open Monday to Friday 8am-5.30pm and Saturday 9am-5pm | |
| Text Phone | |
| Contact Us On | 01482 320101 |
| Open Monday to Friday 8am-5.30pm and Saturday 9am-5pm | |
| Reporting a Fault | |
| From a Kingston Line | Free on 151 |
| From Any Other Line | 01482 602151 |
| Online | www.kingstonworld.co.uk |
| Open 24 Hours a Day, 7 Days a Week | |
| Directory Enquiries | |
| Kingston Network Area | 197 |
| National | 118288* |
| Open 24 Hours a Day, 7 Days a Week | |
| Operator Assistance | |
| Kingston Network Area | 194 |
| National | 100 |
| International | 155 |
| Open 24 Hours a Day, 7 Days a Week | |
| Bill Payment | |
| 24 Hour Debit Card Line | 01482 604706 |
| KCOnline | www.kingstoncommunications.com/kconline |
| Open 24 Hours a Day, 7 Days a Week | |
| The Phone Shop | |
| Contact Us On | 01482 602240 |
| Open Monday to Friday 8.45am-5.30pm and Saturday 9am-5pm | |
| Tel | 0800 915 9000 |
| Fax | 01482 607007 |
| contactcentres@kcom.com | |
| Address | |
| Kingston Communications Contact Centres Ltd Prospect House Prospect Street Kingston upon Hull HU2 8PU |
|
| Company Information | |
| KCOM Group PLC 2007. Registered in England No. 2150618. Registered Office: 37 Carr Lane Hull HU1 3RE | |
| To make a complaint | |
| We continuously make improvements to our services as a result of valuable feedback from our customers. If something has not met your expectations, we want to know straight away. | |
| custrel@kcom.com | |
| Website Comments and Queries | |
| Do you have feedback or questions regarding our website? Please contact our webmaster with any questions or comments | |
| info.marketing@kcom.com | |
| Call | 01482 602645 |
| Monday to Friday, 8.30am to 5pm | |
*Calls cost 39p for connection plus 9p per minute inc VAT
