Alternative media
If you have difficulty reading our standard printed material then we can offer various types of alternative media. Alternative media means that standard print information is copied into a format that can be easily used by someone who has a disability. We can offer large print or Braille contracts, bills, or manuals to disabled customers.
Customers who require large print or Braille media can contact us on 0800 915 5148
If you are disabled or have difficulty using our phonebook we can offer you our directory enquiries service for free.
To register for our free directory enquiry service please call 194
For customers who are deaf, hard of hearing, speech-impaired, deaf or blind and cannot use a standard telephone a textphone service is available. If you use a textphone you can make a call through TextDirect and TypeTalk. For more information please contact 01482 320101 (text) or 0800 915 5148 (Voice).
