Billing and payment
Billing
If you find it difficult to read our standard printed bills then we can provide you with bills in large print or Braille format. We can also arrange for your bill to be sent to an alternative address of a friend or a relative.
You can order your bill in a different format or change your billing address by contacting our Customer Service team on 0800 915 5148.
You can also view your account/bill online by registering with KCOnline This service is free and allows you view and analyse your itemised bill, make secure payments and to set up a Direct Debit.
Payment
We have a range of payment options to make it easier for you to pay your bill.
- Online by registering with KCOnline
- Pay by cash, cheque and direct debit from your bank account
- Pay by post, visiting a bank or post office or in person at our Carr Lane offices
- Pay by phone using our 24 hour automated service on 01482 604706
- We also belong to the PayPoint scheme that allows payment where the PayPoint symbol is displayed
If you wish to set up a Direct Debit please call 01482 602555 or register with KCOnline.
If you wish to make a payment via our 24 hour debit card line please call 01482 604706.
For people who find it difficult to pay their bill we also offer a Budget Scheme to allow you to spread your phone bill over 12 monthly payments.
Contact us using the method below that suits you best. One of our friendly, local customer service advisors will be pleased to help you.
