Repair
To report a fault with your service you should call us as soon as you become aware of the fault. Our fault reporting centre is always open. Our target is to clear the fault by the end of the next working day.
To report a fault you can call:
- 151 (from a Kingston line)
- 01482 602151 (from any line)
You can also report a fault online at www.kingstonworld.co.uk
If you are unable to leave your house due to a disability or illness, a telephone becomes a vital lifeline. We offer a free priority repair service for customers who may be at risk, in the unlikely event of a fault occurring on their line.
You can find out more about our priority repair service by contacting us using the method below that suits you best. One of our friendly, local customer service advisors will be pleased to help you.
