Unwanted calls
Silent calls
Silent calls are normally from companies that use an automatic dialler to make large number of calls. If you are receiving a large number of silent calls then we can register you for the Silent Callgard Service. To register for this service please call 0870 4443969. (BT National call rate).
You also have the right to have your name placed on a national register of people who do not want to receive direct marketing calls and faxes. These are calls and faxes made by people trying to sell you things. If you would like to arrange for your name to be placed on this national register please call the Telephone Preference Service on 0845 070 0707 (BT local call rate).
Malicious and Nuisance calls
Most nuisance calls will automatically have their calling number withheld. If you are receiving a large number of nuisance calls then we can offer you our Call Number Withheld Block service. This will simply block any incoming calls that withhold their number. The caller will automatically get a recorded message stating that their number has been blocked.
We know how distressing malicious and nuisance calls can be. Making such calls can be a criminal offence. If it happens to you, please let us know. As a last resort we can discuss the following solutions:
- Interception: An operator will check to see who is calling and ask you if you would like to take the call. Please note this service is dependant on our Operator Services capacity
- Call Tracing: We can set up a system so that you trigger our tracing of a caller's number when a nuisance call is made. Please note that Call Tracing can only be requested by the police
For more information contact us using the method below that suits you best. One of our friendly, local customer service advisors will be pleased to help you.
